Hisani Foundation
Charity Donation mobile app and website
Hisani is a charity donation mobile app and website that allows users to donate food, money and clothing conveniently, attend events and volunteer for programs. users can schedule pickup for their goods when unable to donate personally.
The aim of this app and website is to unite people who want to help the needy and volunteer to charity programs and events across kenya.
Hisani is swahili for Charity
Background
In Kenya there are more than 800 registered orphanages, with an estimated 45, 000 children, many of these children lack basic things like food, clothing and decent education. We have many people who like to make donations however dont have the time due to their schedule or unable to donate due to a donation process that isnt seamless
Design an app and website that allows users to easily donate via multiple payment options,
schedule drop off and pickup for goods and track how their donations are being used for transparency
Minimize the user’s research process outside of the app through a user-friendly and intuitive interface that makes donating a simple process.
Problem statement
Goals
These are the steps used before starting work on the mobile application and the website. I was responsible for both strategies and visual design
Design Process
Empathize
User Research
User Interview
Competitve Analysis
Define
User Personas
Empathy Map
User Journey
Ideate
User Flow
Information Architecture
Design
Wireframe
Hi-Fi Designs
Prototype
I conducted unmoderated user interviews through google meet with 10 participants between 20-65 years to understand their painpoints and needs. I also did secondary research to gain insights on the statistics and behaviours of how people donate
User Research
I looked at three competitors to have a look at potential strategies. highlighted some unique features as opportunity areas to add to the new design
Competitive Analysis
Qualitative Analysis and Market Research
To further understand user needs and behaviours, I interviewed 10 individuals to validate the idea for such an application and website. Each interview lasted about 15-20 minutes and included topics to get to the core of the user’s goals and pain points.
Interview Questions
Where do you typically go when you are looking to donate to a charitable organization or a looking for a volunteering program? ( Online/ Offline )
When donationg online, which platforms do you prefer?
What is the most frustrating thing about the donation processes you have interacted with before?
How frequently do you make donations?
What are some of the features that can be added to make a donation process seamless and improve the overal user experience?
Secondary research insights
In Kenya, we feature 346 confirmed charitable groups, with approximately 30% dedicated solely to the welfare of homeless children and their well-being
Records from 2005 show that the largest number of NPOs are Self-Help Groups, then Womens Groups,
much more numerous than the other categories.
The non-profit sector is a significant economic force in Kenya. In 2000, the sector accounted for about US$270 million in expenditure. This was equivalent to 2.5% of the
Gross Domestic product (GDP)
The Kenyan Nonprofit sector workforce is also smaller than those in other African countries which average 2.5 percent of the economically active population.
Empathy Map
Persona
User Journey map
Painpoints
1.
Integrity/transparency
Users want to track how their donations are being used to ensure they are not being scammed
2.
Time due to busy schedules
Most users want a way to conveniently drop off goods or scheule pickups when they do not have time to personally visist the homes
3.
Accessibility
Finding verified charity organizations is overwhelming and people want to have an easier way of donating
Final UI Design
ONBOARDING
AUTHENTICATION
The sign up and log in flow are seamless and straight to the point, with an option to sign up with a google account
Other Screens
HOMEPAGE AND DONATION FLOW
Main homepage with different categories; Programs, volunteers, campaigns and events
These screens show the step by step actions a user takes when they want to donate money. I wanted to make the process as short and precise as possible
Scheduling donation pickup
This was a very important project for me, as it was my fianl project for the google course. Throughout this project, I gained valuable insights and takeaways that have shaped my understanding of charity donations. Here are some personal ones:
Awareness is key: Many people are unaware of the various charities and causes they can support. It's important to provide accessible information to help individuals discover and learn about different organizations.
Trust matters: Building trust is crucial when it comes to charity donations. Donors want reassurance that their contributions will make a positive impact. Transparent communication and evidence of how funds are used can help establish trust.
Simplify the process: Donating should be straightforward and hassle-free. Simplifying the donation process and minimizing unnecessary steps or forms can encourage more people to contribute.
Show appreciation: Expressing gratitude and providing personalized thank-you messages can go a long way in making donors feel appreciated and valued. It reinforces their decision to contribute and encourages future engagement.
Impact updates matter: Donors want to see the impact of their contributions. Regular updates on how donations are making a difference can reinforce their sense of fulfillment and strengthen their connection with the cause.
International donations require clarity: When it comes to international donations, clear instructions and guidance are necessary. Simplifying the process, providing currency conversion tools, and ensuring compliance with regulations can make cross-border transactions smoother.
Conclusion and learnings
After completing the mobile UI designs, I also designed the website where people can come in, select donation programs and donate
Full Website
Landing Page
About us page
Programs
Contact Us and volunteer form
Hisani is a charity donation mobile app and website that allows users to donate food, money and clothing conveniently, attend events and volunteer for programs. users can schedule pickup for their goods when unable to donate personally.
The aim of this app and website is to unite people who want to help the needy and volunteer to charity programs and events across kenya.
Hisani is swahili for Charity
Background
In Kenya there are more than 800 registered orphanages, with an estimated 45, 000 children, many of these children lack basic things like food, clothing and decent education. We have many people who like to make donations however dont have the time due to their schedule or unable to donate due to a donation process that isnt seamless
Design an app and website that allows users to easily donate via multiple payment options,
schedule drop off and pickup for goods and track how their donations are being used for transparency
Minimize the user’s research process outside of the app through a user-friendly and intuitive interface that makes donating a simple process.
Problem statement
Goals
These are the steps used before starting work on the mobile application and the website. I was responsible for both strategies and visual design
Design Process
Empathize
User Research
User Interview
Competitve Analysis
Define
User Personas
Empathy Map
User Journey
Ideate
User Flow
Information Architecture
Design
Wireframe
Hi-Fi Designs
Prototype
I conducted unmoderated user interviews through google meet with 10 participants between 20-65 years to understand their painpoints and needs. I also did secondary research to gain insights on the statistics and behaviours of how people donate
User Research
I looked at three competitors to have a look at potential strategies. highlighted some unique features as opportunity areas to add to the new design
Competitive Analysis
Qualitative Analysis and Market Research
To further understand user needs and behaviours, I interviewed 10 individuals to validate the idea for such an application and website. Each interview lasted about 15-20 minutes and included topics to get to the core of the user’s goals and pain points.
Interview Questions
Where do you typically go when you are looking to donate to a charitable organization or a looking for a volunteering program? ( Online/ Offline )
When donationg online, which platforms do you prefer?
What is the most frustrating thing about the donation processes you have interacted with before?
How frequently do you make donations?
What are some of the features that can be added to make a donation process seamless and improve the overal user experience?
Secondary research insights
We have 346 verified charities in kenya with about 30% only focusing on homeless childrena dn their well being
Records from 2005 show that the largest number of NPOs are Self-Help Groups, then Womens Groups,
much more numerous than the other categories.
The non-profit sector is a significant economic force in Kenya. In 2000, the sector accounted for about US$270 million in expenditure. This was equivalent to 2.5% of the
Gross Domestic product (GDP)
The Kenyan Nonprofit sector workforce is also smaller than those in other African countries which average 2.5 percent of the economically active population.
Empathy Map
Persona
User Journey map
Painpoints
1.
Integrity/transparency
Users want to track how their donations are being used to ensure they are not being scammed
2.
Time due to busy schedules
Most users want a way to conveniently drop off goods or scheule pickups when they do not have time to personally visist the homes
3.
Accessibility
Finding verified charity organizations is overwhelming and people want to have an easier way of donating
Final UI Design
ONBOARDING
AUTHENTICATION
The sign up and log in flow are seamless and straight to the point, with an option to sign up with a google account
Other Screens
HOMEPAGE AND DONATION FLOW
Main homepage with different categories; Programs, volunteers, campaigns and events
These screens show the step by step actions a user takes when they want to donate money. I wanted to make the process as short and precise as possible
Scheduling donation pickup
This was a very important project for me, as it was my fianl project for the google course. Throughout this project, I gained valuable insights and takeaways that have shaped my understanding of charity donations. Here are some personal ones:
Awareness is key: Many people are unaware of the various charities and causes they can support. It's important to provide accessible information to help individuals discover and learn about different organizations.
Trust matters: Building trust is crucial when it comes to charity donations. Donors want reassurance that their contributions will make a positive impact. Transparent communication and evidence of how funds are used can help establish trust.
Simplify the process: Donating should be straightforward and hassle-free. Simplifying the donation process and minimizing unnecessary steps or forms can encourage more people to contribute.
Show appreciation: Expressing gratitude and providing personalized thank-you messages can go a long way in making donors feel appreciated and valued. It reinforces their decision to contribute and encourages future engagement.
Impact updates matter: Donors want to see the impact of their contributions. Regular updates on how donations are making a difference can reinforce their sense of fulfillment and strengthen their connection with the cause.
International donations require clarity: When it comes to international donations, clear instructions and guidance are necessary. Simplifying the process, providing currency conversion tools, and ensuring compliance with regulations can make cross-border transactions smoother.
Conclusion and learnings
After completing the mobile UI designs, I also designed the website where people can come in, select donation programs and donate
Full Website
Landing Page
About us page
Programs
Contact Us and volunteer form
Hisani Foundation
Charity Donation mobile app and website
Hisani is a charity donation mobile app and website that allows users to donate food, money and clothing conveniently, attend events and volunteer for programs. users can schedule pickup for their goods when unable to donate personally.
The aim of this app and website is to unite people who want to help the needy and volunteer to charity programs and events across kenya.
Hisani is swahili for Charity
Background
Hisani Foundation
Charity Donation mobile app and website
In Kenya there are more than 800 registered orphanages, with an estimated 45, 000 children, many of these children lack basic things like food, clothing and decent education. We have many people who like to make donations however dont have the time due to their schedule or unable to donate due to a donation process that isnt seamless
Problem statement
Goals
Design an app and website that allows users to easily donate via multiple payment options,
schedule drop off and pickup for goods and track how their donations are being used for transparency
Minimize the user’s research process outside of the app through a user-friendly and intuitive interface that makes donating a simple process.
I conducted unmoderated user interviews through google meet with 10 participants between 20-65 years to understand their painpoints and needs. I also did secondary research to gain insights on the statistics and behaviours of how people donate
User Research
I looked at three competitors to have a look at potential strategies. highlighted some unique features as opportunity areas to add to the new design
Competitive Analysis
Qualitative Analysis and Market Research
To further understand user needs and behaviours, I interviewed 10 individuals to validate the idea for such an application and website. Each interview lasted about 15-20 minutes and included topics to get to the core of the user’s goals and pain points.
Interview Questions
What is the most frustrating thing about the donation processes you have interacted with before?
When donating online, which platforms do you prefer?
Where do you typically go when you are looking to donate to a charitable organization or a looking for a volunteering program? ( Online/ Offline )
How frequently do you make donations?
Secondary research insights
We have 346 verified charities in kenya with about 30% only focusing on homeless childrena dn their well being
Records from 2005 show that the largest number of NPOs are Self-Help Groups, then Womens Groups,
much more numerous than the other categories.
The non-profit sector is a significant economic force in Kenya. In 2000, the sector accounted for about US$270 million in expenditure. This was equivalent to 2.5% of the
Gross Domestic product (GDP)
The Kenyan Nonprofit sector workforce is also smaller than those in other African countries which average 2.5 percent of the economically active population.
Empathy Map
Persona
User Journey map
Painpoints
What are some of the features that can be added to make a donation process seamless and improve the overall user experience?
Integrity/transparency
Users want to track how their donations are being used to ensure they are not being scammed
Time due to busy schedules
Most users want a way to conveniently drop off goods or scheule pickups when they do not have time to personally visist the homes
Accessibility
Finding verified charity organizations is overwhelming and people want to have an easier way of donating
Final UI Design
ONBOARDING
AUTHENTICATION
The sign up and log in flow are seamless and straight to the point, with an option to sign up with a google account
HOMEPAGE AND DONATION FLOW
Main homepage with different categories; Programs, volunteers, campaigns and events
These screens show the step by step actions a user takes when they want to donate money. I wanted to make the process as short and precise as possible
Scheduling donation pickup
OTHER SCREENS
After completing the mobile UI designs, I also designed the website where people can come in, select donation programs and donate
Full Website
Landing Page
Programs
Contact Us and volunteer form
About us page
Conclusion and learnings
This was a very important project for me, as it was my fianl project for the google course. Throughout this project, I gained valuable insights and takeaways that have shaped my understanding of charity donations. Here are some personal ones:
Awareness is key: Many people are unaware of the various charities and causes they can support. It's important to provide accessible information to help individuals discover and learn about different organizations.
Trust matters: Building trust is crucial when it comes to charity donations. Donors want reassurance that their contributions will make a positive impact. Transparent communication and evidence of how funds are used can help establish trust.
Simplify the process: Donating should be straightforward and hassle-free. Simplifying the donation process and minimizing unnecessary steps or forms can encourage more people to contribute.
Show appreciation: Expressing gratitude and providing personalized thank-you messages can go a long way in making donors feel appreciated and valued. It reinforces their decision to contribute and encourages future engagement.
Impact updates matter: Donors want to see the impact of their contributions. Regular updates on how donations are making a difference can reinforce their sense of fulfillment and strengthen their connection with the cause.
International donations require clarity: When it comes to international donations, clear instructions and guidance are necessary. Simplifying the process, providing currency conversion tools, and ensuring compliance with regulations can make cross-border transactions smoother.
These are the steps used before starting work on the mobile application and the website. I was responsible for both strategies and visual design
Design Process
